Resources and Information

Annual Privacy Notice

Independence Bank Annual Privacy Notice 

Staying Safe Online - Avoiding Online Financial Fraud

In recent weeks, there has been an increasing number of fraudulent e-mails purporting to be from legitimate government agencies and credible institutions or companies with which customers may do business. The perpetrators use these e-mails to attempt to obtain personal or financial information by appearing to be from a legitimate source. The e-mails often describe an urgent reason that you must verify or re-submit personal or confidential information by responding in electronic format via a link provided in the e-mail. 

To protect against these scams, often called "phishing," we suggest that you take the following precautions.

1. Keep your computer operating system up-to-date.

2. Install anti-virus software and anti-spyware software. Some phishing e-mails contain software that can harm your computer or track your activities on the Internet without your knowledge. Anti-virus software can help protect you from inadvertently accepting such unwanted files.

3. Install a firewall on your computer. A firewall helps make you invisible on the Internet and blocks all communications from unauthorized sources. It is especially important to run a firewall if you have a broadband connection.

4. Do not reply if you get an e-mail or pop-up message that asks for personal or financial information. Legitimate companies and government agencies do not ask for this information via e-mail. Always beware of any message that asks for your personal information or messages that refer you to a web page asking for these details.

  • Never enter your password after following a link in an e-mail that you don't trust. It is always better to go directly to the site using a trusted bookmark.
  • Never send your password via e-mail.
  • Only sign into your account when you are 100% certain you are on the real site.

5. Be cautious about opening attachments or downloading files from unfamiliar sources. These files can contain viruses or other software that can weaken your computer's security. 

6. Report to Independence Bank any suspicious e-mails you receive that request your financial information at (888) 414-0500.

Sources: Federal Trade Commission, Google

Fraud Alert:

Independence Bank DOES NOT send e-mails that instruct you to click on a link to create a new password.  Temporary passwords are issued only by Bank personnel, in-person or by telephone after proper positive identification of the caller is made.  Changing your password is done by you, the user, only after signing on to Personal Online Banking directly.  If you receive any questionable e-mail with instructions to click on a link, please do not proceed.  Call us at (888) 414-0500 if you have any concerns or questions.

Please remember that Independence Bank will never send an e-mail asking you to verify account numbers, Social Security numbers, passwords or other personal identifying information. If you receive an e-mail asking for this type of information, it is best to always check the validity of that e-mail. Learn more about fraudulent e-mails by reviewing the Resources & Information Staying Safe Online Avoiding online financial fraud section on this page.

"Deter-Detect-Defend: Avoid ID Theft"

Federal Trade Commission brochure with tips to avoid having your personal information stolen by identity thieves


Current "Phishing" E-mail Scams

  • "eNFACT Case #xxxx"
    This is an e-mail phishing scam that appears as a notification of fraudulent ATM and debit card transactions. The e-mail includes a fraudulent link that encourages the recipient to attempt to login and/or reset their credentials which allows the perpetrator to obtain password information and possibly deploy malware. This scam has occurred nationwide. Here is an example of the e-mail text: "To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. An eNFACT Case was generated for the cardholder below."
  • Federal Deposit Insurance Corporation (FDIC)
    The Federal Deposit Insurance Corporation has received numerous reports of a fraudulent e-mail that has the appearance of being sent from the FDIC. The e-mails appear to be sent from various "" e-mail addresses, such as,,, or" The subject lines include "FDIC: Your business acount," "FDIC: About your business acount," and "Insurance coverage of your business account." The e-mails are addressed to "Dear Business Owner," and state, "We have important news regarding your bank." They then ask recipients to "Please click here to find details." They conclude with, "This includes information on the acquiring bank (if applicable), how your accounts and loans are affected, and how vendors can file claims against the receivership." This e-mail and link are fraudulent.
  • Electronic Payments Association
    The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent e-mail that has the appearance of having been sent from NACHA claiming to be from the "Electronic Payments Association." In one example received by a Grandpoint client, the e-mail states that, "The ACH transaction recently sent from your checking account (by you or any other person), was rejected by the other financial institution." The e-mail includes a link to a "Transaction Report." Clicking the link would likely deposit malware on the recipient's computer. NACHA does not process or touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive.
  • Internal Revenue Service
    Several customers have recently received e-mails purportedly from the IRS ("") claiming that the recipient's recently deposited tax payment had been rejected and instructing the recipient to click on a link for more details. Clicking the link deposited Trojan malware software on the recipient's computer.
  • Federal Deposit Insurance Corporation (FDIC)
    The FDIC is warning consumers, businesses and financial institutions to be aware of fraudulent e-mails allegedly from the Federal Reserve Bank. The fraudulent e-mails claim that a phishing attack has affected the Fedwire system and that restrictions are in place. The e-mails further instruct recipients to click on links within the e-mail for additional information. The fraudulent e-mails have included these names in the "From" line: "Bank System Administration," "System Administration" and "Federal Reserve Bank."
  • Federal Deposit Insurance Corporation (FDIC)
    The FDIC has received numerous reports of fraudulent e-mail that has the appearance of being sent from the FDIC. The e-mail appears to be sent from a " Alert Service []" e-mail address and has a subject line that reads, "SA-28-2011: Counterfeit Cashier's Checks Alert." The e-mail attempts to trick recipients into clicking on a link directing recipients to a fraudulent website.
  • Federal Reserve Bank of New York
    The Federal Reserve Bank of New York is aware of continuous scams that use fictitious e-mail and web addresses purporting to be official Federal Reserve addresses. E-mails are sent to individuals regarding fictitious lottery winnings, bogus bank accounts and/or collateral that are claimed to be at the Federal Reserve Bank of New York.

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